Strategic planning
The pace of disruptions in the healthcare has accentuated the role of having sound strategies in place, and highlighted the need to consistently act on the same. We work with healthcare leaders to develop strategies aimed at navigating the dynamic environment.
Indicative areas of work
- Overall Business Strategy
- Clinical Service Line Planning
- Organization and Governance
- Pricing
Performance Improvement
Collaborating with cross-functional operating teams, we plan and implement targeted initiatives aimed at improving outcomes - operational and financial as well as patient experience outcomes. We can delivery function specific or comprehensive P&L level programs based on your specific requirements.
Indicative areas of work
- Workflow and SoP streamlining for better outcomes
- Increasing Inpatient intake capacity and equipment throughput
- Procurement and supply chain optimization
- Workforce optimization and strategic outsourcing
Value Based Care Delivery - readiness program
Drawing on our hands-on experience in adapting value-based care frameworks for the Indian healthcare environment, we help hospitals design and implement building blocks needed to start measuring outcomes and using those improve overall quality of care and patient engagement, while also optimizing costs.
Indicative areas of work
– Specialty wise patient reported outcomes (PRO) framework
– Implementation of PRO measurement and assessment systems
– Patient reported outcomes linked process audits
Advanced Analytics
Across hospitals of varying scale and management styles, it is not uncommon to see gaps in data-driven insights, resulting in operating teams filling these gaps with perceptions. We have extensive experience in designing and deploying advanced analytical solutions to support your strategic decision making process
Indicative areas of work
- Specialty wise, patient level cost analytics (for strategic pricing)
- Dynamic analytic dashboards for operations improvement
- Patient analytics for marketing support
Hospital Infrastructure Advisory
The opportunity in healthcare delivery in India has attracted participation from both existing hospitals as well as others with or without any prior experience in healthcare delivery – but many have not been able to make the most of this opportunity. Suboptimal outcomes are not uncommon.
Our studies indicate, a lot of the issues can be tracked back to errors in the planning and development stages; ranging from misreading micro-market realities to inappropriate capital allocations (investing in facilities and technologies that are unlikely to provide any meaningful return on capital)
At Navigate Healthcare, we combine our extensive experience from helping performance improvement in leading hospitals as well as knowledge of best practices from across the world and latest thinking on hospital development – to ensure we help you develop healthcare facilities that are designed for success.
Indicative areas of work
– Business and financial planning
– Facility, Medical planning
– Operations planning (people, processes, technology)
– Commissioning support
Patient Experience Improvement
Most hospitals are keen on improving patient experience, but end up undertaking piecemeal interventions focused on reducing waiting times or improving ambience or training front office for improving the quality of their interactions with the patient. Most of these rarely result in elevating the experience up to a point where it becomes a competitive advantage. In our view this happens because a patient’s experience is a complex outcome of his / her interactions and experiences through the journey of care – within the providers facility and beyond!
At Navigate health, we have a structured framework that helps develop a comprehensive program to identify and prioritize touchpoints of relevance, and implement initiatives to tailor the patients experience through the care journey.
Indicative areas of work
– Patient reported outcomes measurement
– Patient experience improvement